Regular appointments:
You are free to consult any doctor when you attend the surgery. Routine consultations are by appointment only and are made by telephoning the surgery on 7373055022 between 8.00 a.m. to 8.00 p.m. Monday to saturday. Urgent cases will be seen the same day. If you need to be seen urgently please be prepared to explain your problems to the receptionist so that the doctor can prioritise urgent cases.
Most appointments are 10 minutes long. If you feel your problem requires a longer time please let the receptionist know when booking your appointment.
Telephone Advice:
The duty doctor or nurse is available for emergency medical advice throughout the working day.
You may leave a routine message for a particular doctor if they are not available when you phone, and your call will be returned when possible mostly within 24 hours. Please be prepared to leave your telephone number and details of the advice you require with the receptionist.
Please remember that other members of the team may be able to help with your enquiry, e.g. our nurse practitioner, receptionists, pharmacist, lab technician and secretary.
Home visit:
Nevertheless, we appreciate that some patients will need to be seen at home when they are too ill. Unfortunately due to the non-availability of doctors and nurses we are unable to provide this service at this moment. But we assure you that once we are equipped with enough doctors and nurses we will be able to provide this service.
Our Appointment Policy:
We aim to provide a responsive, flexible and appropriate appointment system with the following availability standards. However, during periods of increased demand the waiting times may be longer. Our appointment system is regularly monitored.
We reserve the right to remove any registered patient from our list who fails to attend their pre-booked appointment on three separate occasions over a 12-month period, and also to cancel the appointments at any given time due to emergency need of the doctor elsewhere. Patients are requested to kindly bare the incontinences in such circumstances.
