Patient Communication, Suggestions and Complaints
We welcome feedback on the services we provide. Always you may wish to speak to a member of staff or our hospital Manager.
Our aim is to offer the highest quality of service. However, we recognise that at times things may not always go according to plan. If you have any worries or complaints about the service that you have received from the hospital, we will be pleased to discuss the matter with you.
If you feel you cannot approach your doctor, please ask to speak with one of the other partners or the Manager.
We would like to work with you to resolve issues raised.
Help us to help you:
We like to keep you up-to-date with developments and feedback you have given us. This is done by:
• “Latest news” – this is our blog constantly updated with latest advancements and information please click the link and also feel free to leave a comment below.
• An annual patient survey. If you are randomly selected to receive one of these questionnaires we would be pleased if you could complete it to enable us to know your views and opinions. Results can be seen at the main exit door or on our website.
Protection and Use of Patient Information
To ensure that you receive the best possible care and so that we can all work together for your benefit, there may be occasions when we may need to share some information about you with others who have a genuine need for it in your and everyone’s interest.
The main reasons for which your information may be needed are:
• Providing you with health care and treatment at the surgery and out of hours
• Looking after the health and social welfare of the general public
• Ensuring that our services can meet patient needs in the future
• Helping us review the care provided, thus ensuring the highest standard
• Training and educating staff (you may choose whether or not you wish to be involved)
• Investigating complaints or legal claims
• Statistical analysis and research (you will not be identified in any published results or papers without your prior consent)
• Preparing statistics on performance, payment and activity (steps are taken to ensure you cannot be identified)
Patients who do not want their information shared should inform the Manager.
